Cancellation & Refund Policy

1. Preliminary Site Surveys & Technical Audit Fees

Consultation calls, initial project scoping discussions, and standardized phone estimates are offered complimentary.

Where a formal, comprehensive on-site engineering survey, structural ultrasound inspection, or certified municipal fire safety audit is contracted and an audit inspection fee is billed separately: such inspection fees become completely non-refundable once our certified engineering team has mobilized and conducted the on-site physical inspection. The technical assessment report and physical measurements remain the property of the Client.

2. Civil Construction & Structural Repair Projects

Civil engineering, rehabilitation, and waterproofing contracts operate under structured milestone schedules and mobilization advances:

• Cancellation Prior to Site Mobilization: If a client issues a formal written cancellation before any physical site mobilization, scaffolding erection, or material procurement has taken place, the mobilization advance will be refunded after deducting a 10% administrative, engineering estimation, and drafting fee.
• Cancellation After Material Procurement or Mobilization: Once civil materials (reinforcement steel, structural polymer chemicals, cement, sand, waterproofing membranes) have been purchased, dispatched, or site staging has begun, the advance is reconciled against actual expenses incurred. The Client will be billed for all procured materials delivered or allocated to the project, scaffolding erection labor, and daily supervisor expenses. Any remaining balance will be refunded.
• Mid-Project Termination: If a project is terminated mid-way by the Client, work will halt immediately. A joint site measurement will be executed within five (5) business days, and a final Running Account (RA) reconciliation bill will be generated. The Client is legally obligated to clear all certified completed physical work up to the date of work suspension.

3. Fire Fighting Systems & Equipment Orders

• Custom-Fabricated Fire Safety Machinery: Custom-specified fire pump sets, diesel booster engines, motor control panels (MCC/MCCB), pressure vessels, and pre-fabricated riser manifolds are non-cancellable and non-refundable once the production order has been placed with OEM manufacturing partners.
• Off-the-Shelf Fire Extinguishers & Hardware: Standard, uninstalled, boxed fire safety equipment (ISI-marked ABC/CO2 extinguishers, hydrant landing valves, hose reels, fire alarms) may be returned within seven (7) calendar days of delivery, provided items are completely unused, in original factory packaging, and undamaged. A 15% restocking and transit inspection fee applies.
• Refilling & Hydrostatic Testing Services: Fees charged for chemical extinguishing refilling (MAP powder, AFFF foam, CO2 gas) and mandatory cylinder hydrostatic pressure testing are strictly non-refundable once testing seals or Form B compliance tags have been stamped.

4. Annual Maintenance Contracts (AMC) Termination

For Co-operative Housing Society Management AMCs and Fire Hydrant System Maintenance Agreements:

• Notice Period: Either party may terminate an ongoing AMC agreement by providing a minimum of thirty (30) calendar days' written notice along with a formal Society Managing Committee Resolution.
• Pro-Rata Settlement: Upon expiration of the 30-day notice period, unearned AMC fees for remaining full calendar quarters will be calculated on a pro-rata basis and refunded, deducting the full cost of any one-time initial technical servicing, pump overhauling, or statutory compliance filings completed during the contract tenure.
• Emergency Breakdown & Ad-Hoc Calls: One-off emergency callout charges and repair technician visits are non-refundable once the technician arrives at the society premises.

5. Workmanship & Warranty Rectification

We do not issue cash refunds for alleged workmanship defects during or after project completion. Instead, in full adherence to industry standard Defect Liability periods, Adiityaa Enterprises provides free labor repair and structural rectification for any legitimate workmanship defects identified within the contracted 12-month Defect Liability Period (DLP).

6. Refund Processing Method & Timelines

Where a refund or advance balance return is approved under the terms of this policy:

• Processing Window: All verified refunds are processed within ten (10) to fourteen (14) business days following completion of the mutual accounting reconciliation.
• Payment Mode: Refunds are disbursed exclusively via official direct bank transfer (RTGS / NEFT) to the registered bank account of the Contracting Party or Co-operative Housing Society. No cash refunds are permitted under corporate accounting guidelines.
• Statement of Reconciliation: An itemized commercial debit/credit note will accompany every refund transfer for Society auditor records.

7. How to Submit a Cancellation Request

To formally initiate a cancellation or request advance reconciliation, the authorized signatory (e.g., Society Secretary, Chairman, or Project Lead) must submit a formal written notice on official letterhead stating:

• Work Order / Quotation Number and Project Title.
• Detailed commercial reason for cancellation.
• Society / Corporate Bank Account Details (Account Name, Bank Name, Account Number, and IFSC Code) accompanied by a cancelled cheque.